Mike Gadd
About Mike Gadd
Mike Gadd serves as the EMEA & India Customer Success Director at Singular, where he has worked since 2024. He has extensive experience in customer success roles across various companies, including positions at Cyance, ExpoCart, and West Sussex County Council.
Current Role at Singular
Mike Gadd serves as the EMEA & India Customer Success Director at Singular, a position he has held since 2024. In this role, he is responsible for overseeing customer success initiatives across the EMEA and India regions. His focus is on enhancing customer satisfaction and ensuring that clients receive optimal value from Singular's services.
Previous Experience at Singular
Prior to his current role, Mike Gadd held several positions at Singular. He was the Customer Success Manager from 2020 to 2022, where he managed client relationships and supported customer needs. He then advanced to the role of EMEA Customer Success Director from 2023 to 2024, followed by serving as the Regional Manager for Customer Success EMEA from 2022 to 2023.
Career Background in Customer Success
Before joining Singular, Mike Gadd worked as a Customer Success Manager at Cyance from 2019 to 2020. He also held the position of Head of Partnerships at ExpoCart from 2016 to 2017. His experience in customer success roles has equipped him with skills in client management and relationship building.
Early Career and Instruction Roles
Mike Gadd began his career as a Rock Climbing and Mountain Biking Instructor at West Sussex County Council in 2011. He worked for seven months at the Adur Outdoor Centre. Additionally, he gained experience in the service industry as a waiter at East Beach Cafe from 2010 to 2011.
Education and Academic Background
Mike Gadd studied Mathematics at the University of Birmingham from 2007 to 2010, where he achieved a 2.1 degree. His academic background in mathematics contributes to his analytical skills and problem-solving abilities in his professional roles.