Nahyun Anna An
About Nahyun Anna An
Nahyun Anna An is a Customer Success Manager at Singular, where she enhances customer satisfaction and advocates for clients. She has a diverse background in customer success and marketing, having worked at several companies including Bidalgo, FiveStones, and Oracle.
Current Role at Singular
Nahyun Anna An serves as a Customer Success Manager at Singular, a position she has held since 2021. In this role, she has developed and delivered a roadmap to success for clients, focusing on enhancing customer satisfaction and advocacy. She collaborates with the Sales team to advance account renewals and expansion, ensuring that client needs are met effectively. Additionally, she leads the process of aligning marketing executives with strategic roadmaps to achieve desired outcomes, demonstrating her commitment to client success and organizational goals.
Previous Experience in Customer Success
Prior to her current role, Nahyun Anna An worked as a Customer Success Manager at Bidalgo from 2020 to 2021. In this position, she focused on client engagement and satisfaction. Before that, she served as a Technical Account Manager at FiveStones from 2018 to 2019, where she was responsible for managing client accounts and ensuring technical support. Her experience in customer success roles has equipped her with the skills necessary to enhance client relationships and drive positive outcomes.
Background in Marketing and Design
Nahyun Anna An has a background in marketing and design, having worked at Oracle as a Web Marketer & Designer from 2014 to 2016. In this role, she contributed to marketing initiatives and web design projects. She also worked as a Web Admin & Designer at The Korea Times from 2012 to 2013, where she managed web content and design. Her early career included a position as a Marketing Assistant at The Boston Consulting Group in 2016, where she supported marketing strategies and initiatives.
Education and Expertise
Nahyun Anna An earned a Bachelor of Science (BS) degree in Industrial Engineering and Visual Design from Seoul National University of Science and Technology, completing her studies from 2008 to 2014. This educational background has provided her with a strong foundation in both technical and creative disciplines, enabling her to effectively bridge the gap between engineering and design in her professional roles.