Safwan Hurzuk
About Safwan Hurzuk
Safwan Hurzuk is a Senior Manager of Technical Support at Singular, with a background in customer support roles at WebEngage and Ringo App. He holds a Bachelor of Engineering in Electronics and Telecommunications from the University of Mumbai and has over nine years of experience in technical and customer support.
Current Role at Singular
Safwan Hurzuk currently serves as the Senior Manager of Technical Support at Singular. He has held this position since 2023 and operates from Mumbai, Maharashtra, India. In this role, he is responsible for overseeing technical support operations, ensuring customer satisfaction, and managing support teams.
Previous Experience at WebEngage
Prior to his current role, Safwan worked at WebEngage for a total of four years. He initially joined as the Manager of Customer Support from 2019 to 2022, where he focused on enhancing customer service processes. He then advanced to the position of Head of Customer Support from 2022 to 2023, leading the customer support department and implementing strategies to improve service delivery.
Experience at Ringo App
Safwan worked as an Application Support Specialist at Ringo App from 2014 to 2015. In this role, he provided technical assistance and support for application users, contributing to the overall user experience and addressing technical issues as they arose.
Educational Background
Safwan completed his Bachelor of Engineering in Electronics and Telecommunication at the University of Mumbai from 2010 to 2014. Prior to that, he achieved his Higher Secondary Certificate (HSC) in Science at Wilson College Chowpatty from 2008 to 2010. His foundational education includes completing the ICSE curriculum at Christ Church School from 1996 to 2008.