Sofia Shvartser
About Sofia Shvartser
Sofia Shvartser is a Customer Success Manager at Singular in Tel Aviv-Yafo, Israel, with over a decade of experience in customer success and management roles across various companies. She holds a Bachelor's degree in Plant Sciences from The Hebrew University of Jerusalem and a diploma in Fashion/Apparel Design from Istituto Marangoni.
Work at Singular
Sofia Shvartser has been serving as a Customer Success Manager at Singular since 2021. In this role, she focuses on enhancing customer engagement and satisfaction, which are critical for driving sales and revenue. Her responsibilities include managing customer relationships and ensuring that clients derive maximum value from Singular's products and services. Her tenure at Singular has allowed her to apply her problem-solving skills and customer orientation effectively.
Previous Experience in Customer Success
Before joining Singular, Sofia worked as a Customer Success Manager at Squaretalk from 2020 to 2021. She also held the position of Head of Customer Success at Squaretalk for a brief period in 2021. Her experience in customer success roles has equipped her with the skills necessary for managing customer relationships and improving overall satisfaction. Additionally, she worked at TRUPHARM LTD as an Account Manager from 2017 to 2020, further solidifying her expertise in customer-focused roles.
Educational Background
Sofia Shvartser earned her Bachelor's degree in Plant Sciences from The Hebrew University of Jerusalem, where she studied from 2005 to 2009. Additionally, she studied Fashion/Apparel Design at Istituto Marangoni, obtaining a diploma from 2010 to 2012. This diverse educational background contributes to her multifaceted approach in her professional roles.
Career History
Sofia's career spans various roles and industries. She worked as a Product Specialist at Venus Concept from 2014 to 2017 and as a Medical Representative at Mediline LTD from 2012 to 2014. Earlier in her career, she served as Distributor Support at MONAVIE for one year in 2009. Additionally, she gained research experience as a Research Assistant at the Weizmann Institute of Science from 2007 to 2009. This diverse experience has contributed to her ability to lead and manage teams effectively.
Skills and Competencies
Sofia is recognized for her excellent problem-solving skills and strong customer orientation. She possesses significant abilities in leading and managing procedures and teams effectively. Her focus on improving customer engagement and satisfaction is a key aspect of her work in customer success management. Furthermore, her strong communication skills enhance her ability to foster successful relationships with clients.