Звонов Александр
About Звонов Александр
Звонов Александр is a Specialist in Service & Infrastructure Operations at SITA, where he has worked since 2018. He has a background in system administration and project engineering, with experience in proactive monitoring and support for Oracle databases.
Work at SITA
Currently, Звонов Александр works at SITA as a Specialist Service & Infrastructure Operations since 2018. In this role, he is responsible for delivering service level agreements (SLAs) to customers, ensuring service quality and customer satisfaction. He also supports the baggage reconciliation system, which is a critical component of infrastructure operations. Prior to this position, he served as a Senior Agent in the IT service desk at SITA from 2015 to 2018.
Education and Expertise
Звонов Александр studied at the Национальный Исследовательский Технологический Университет - «МИСиС» from 2007 to 2011, where he completed a four-year program. He also attended Московский технологический институт 'ВТУ' from 2011 to 2013, earning a Bachelor's degree in Informatics and Computer Engineering. His educational background provides a strong foundation for his expertise in service and infrastructure operations.
Background
Before joining SITA, Звонов Александр gained experience in various roles. He worked at Sharq Telekom as an инженер проектной группы from 2008 to 2012, where he contributed to project engineering. He also served as a системный администратор at UCD Micros from 2013 to 2014 in Uzbekistan. These positions helped him develop skills in system administration and project management.
Technical Responsibilities
In his current role at SITA, Звонов Александр engages in proactive monitoring to ensure system reliability and performance. He handles Oracle DB mainstream support and conducts preliminary investigations when necessary. Additionally, he designs and implements routed environments, including ASA's and the Catalysts product line, contributing to the overall efficiency of the infrastructure.