Ahmad Abu.Nimry
About Ahmad Abu.Nimry
Ahmad Abu Nimry is an experienced analyst currently working at SITA in Amman, Jordan, where he has been employed since 2016. He possesses a strong background in IT service management, conflict resolution, and process improvement.
Work at SITA
Ahmad Abu.Nimry has been employed at SITA since 2011, where he currently holds the position of Analyst ST. His tenure at the company spans over 13 years, during which he has developed expertise in IT service management. He has been instrumental in managing specialized service desk operations across various domains, including End User Computing, Cloud, and Mobility. His role involves implementing ITIL methodologies to enhance organizational processes, contributing to the overall efficiency and effectiveness of service delivery.
Education and Expertise
Ahmad Abu.Nimry earned a Bachelor's degree in Computer Information Systems from Jami'at Philadelphia Al-Khassa, where he studied from 2004 to 2008. His educational background provides a solid foundation for his career in IT service management. He possesses a strong knowledge base in conflict resolution and continuous improvement, which supports his work in enhancing service desk operations and customer service experiences.
Background
Ahmad Abu.Nimry has a professional background that includes extensive experience in IT service desk management. He has been recognized for his organizational skills and his ability to design and improve processes. His work has focused on ensuring high-quality service delivery and customer satisfaction within the IT sector. He has been based in Amman, Jordan, throughout his career at SITA.
Achievements
Throughout his career, Ahmad Abu.Nimry has demonstrated a proven record in process design and improvement. His implementation of ITIL methodologies has significantly enhanced organizational processes at SITA. His management of specialized service desk operations has contributed to the effective handling of various IT domains, showcasing his ability to adapt and excel in a dynamic work environment.