Ahmad Awaluddin
About Ahmad Awaluddin
Ahmad Awaluddin is an IT Operation Engineer with over 11 years of experience at SITA, where he manages IT infrastructure and conducts user training. He holds a Bachelor's degree in Informatics Engineering from Universitas Islam Negeri Alauddin and has previously interned at AirNav Indonesia.
Work at SITA
Ahmad Awaluddin has been employed at SITA as an IT Operation Engineer since 2013. In this role, he is responsible for managing IT infrastructure, which includes system monitoring and reporting to ensure optimal performance and security. He conducts End User Training (EUT) and User Acceptance Testing (UAT) to ensure users are proficient with new systems and updates. His role also involves coordinating local acceptance testing with customers and third parties, ensuring smooth integration and functionality of IT systems.
Education and Expertise
Ahmad Awaluddin studied Informatics Engineering at Universitas Islam Negeri Alauddin, where he earned his Bachelor's degree from 2007 to 2012. His educational background provides him with a solid foundation in IT principles and practices, which he applies in his current role. His expertise includes providing field IT support, managing IT infrastructure, and implementing IT security measures.
Background
Prior to his current position at SITA, Ahmad Awaluddin completed a student internship at AirNav Indonesia in 2010, where he worked for two months at the Makassar Air Traffic Service Center. This experience contributed to his understanding of IT operations within the aviation sector. Since joining SITA, he has developed extensive experience in coordinating IT support and ensuring compliance with Service Level Agreements (SLAs).
Responsibilities and Skills
In his role as IT Operation Engineer, Ahmad Awaluddin is responsible for asset management and maintaining inventory of IT equipment. He liaises with vendors to ensure timely procurement and maintenance of IT resources. Additionally, he implements and monitors office IT security measures and antivirus solutions to protect organizational data and systems. His skills in user training and system testing enhance the overall efficiency of IT operations.