Ahmad Daher
About Ahmad Daher
Ahmad Daher serves as the Head of Global Service Operations Center at SITA, where he has significantly improved operational throughput through cross-functional collaboration. He has a background in IT service management, having held various roles at SITA and other organizations, and holds a Bachelor's degree in Communications and Electronics Engineering.
Current Role at SITA
Ahmad Daher serves as the Head of Global Service Operations Center at SITA, a position he has held since 2021. In this role, he focuses on overseeing service operations on a global scale. His responsibilities include managing operational processes and ensuring service delivery aligns with organizational goals. Ahmad has played a key role in cross-functional collaboration projects that have led to improved operational throughput.
Previous Positions at SITA
Ahmad Daher has held several positions at SITA, contributing to various aspects of service management. He worked as a Customer Success Manager from 2016 to 2017, followed by a role as End User Computing Practice Manager from 2017 to 2019. He later served as Operations Manager - Global Operations for four months in 2021 and as Operations Manager - Center of Excellence from 2019 to 2021. Additionally, he was a Senior Service Desk Agent from 2011 to 2016.
Education and Qualifications
Ahmad Daher earned a Bachelor’s Degree in Communications and Electronics Engineering from Applied Science University, studying from 2004 to 2009. He also completed a Mini MBA in Business Administration, Management, and Operations at Cambridge International College from 2019 to 2020. His educational background supports his expertise in IT service management and operational efficiency.
Professional Experience in IT
Before joining SITA, Ahmad Daher gained experience in the IT sector through various roles. He worked as a Technical Support Engineer at TE Data for three months in 2010 and as a Customer Support Engineer TAC at Estarta Solutions for 11 months in the same year. These positions provided him with foundational skills in technical support and customer service.
Process Improvement Initiatives
Throughout his career at SITA, Ahmad Daher has implemented continuous process improvement initiatives. These initiatives have significantly enhanced service delivery efficiency, demonstrating his commitment to operational excellence. His ability to build and lead high-performing teams within the IT service management sector has contributed to the success of these initiatives.