Ahmad Hamed Sr.Automation Eng
About Ahmad Hamed Sr.Automation Eng
Ahmad Hamed is a Senior Specialist/Engineer Service Transition at SITA in Amman, Jordan, where he has worked since 2020. He holds a Bachelor's degree in Information Technology and Computing and has a background in technical support and infrastructure enhancement.
Work at SITA
Ahmad Hamed has been employed at SITA as a Senior Specialist/Engineer in Service Transition since 2020. In this role, he focuses on enhancing IT infrastructure to prevent service downtime. His work involves the implementation of hybrid cloud solutions, which are critical for maintaining operational efficiency. Ahmad's contributions at SITA reflect his commitment to improving service delivery and infrastructure management.
Education and Expertise
Ahmad Hamed studied at the Arab Open University and the British Open University, where he earned a Bachelor of Information Technology and Computing from 2010 to 2015. His academic background provides a strong foundation in IT infrastructure. Ahmad possesses expertise in various areas, including high availability, backup, archiving, security, monitoring, and automation, which are essential for his current role.
Previous Experience at OFFTEC International
Prior to his current position at SITA, Ahmad worked as a Technical Support Engineer at OFFTEC International from 2015 to 2017. In this role, he gained valuable experience in technical support and customer service, which contributed to his skills in troubleshooting and problem resolution. This experience laid the groundwork for his subsequent career in service transition and infrastructure management.
Professional Focus and Skills Development
Ahmad Hamed focuses on preventing service downtime by enhancing IT infrastructure and utilizing hybrid cloud solutions. He aims to continuously improve his skills in both on-premise and cloud services, including Infrastructure as a Service (IaaS), IT as a Service (ITaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). His commitment to skill development reflects his proactive approach to adapting to evolving technology.
Teamwork and Customer Relations
Ahmad is recognized for his customer-friendly approach and excels in teamwork. He demonstrates strong multitasking abilities, particularly under pressure. His interpersonal skills contribute to effective collaboration with colleagues and clients, ensuring that service delivery meets organizational standards and customer expectations.