Ahmed Daher
About Ahmed Daher
Ahmed Daher is a Service Delivery Manager with extensive experience in technical support and service management. He has worked at SITA since 2016 and previously held roles at TE Data and wi-tribe.
Current Role at SITA
Ahmed Daher currently serves as a Service Delivery Manager at SITA, a position he has held since 2016. In this role, he oversees service delivery processes and ensures that client needs are met efficiently. His responsibilities include managing service level agreements and coordinating with various teams to enhance service quality. His tenure at SITA has spanned eight years, reflecting his commitment to the organization and its objectives.
Previous Experience at SITA
Before his current role, Ahmed Daher worked at SITA as a Subject Matter Expert (SME) in Mobility Service Delivery and as a Senior Service Desk Agent from 2011 to 2016. During this five-year period, he developed expertise in service management and client support, contributing to the improvement of service delivery processes and customer satisfaction.
Technical Support Experience
Ahmed Daher gained experience as a Technical Support Engineer at Te Data from 2010 to 2011. In this role, he provided technical assistance and support to clients, addressing issues related to telecommunications services. His work involved troubleshooting and resolving customer inquiries, which enhanced his problem-solving skills in a technical environment.
Early Career at wi-tribe
Ahmed Daher began his career with a brief internship at wi-tribe in the Network Operations Center (NOC) department in 2008. This one-month trainee position in Amman Governorate, Jordan, provided him with foundational knowledge in telecommunications and service operations.
Education Background
Ahmed Daher completed his Bachelor's degree at Applied Science University, studying from 2004 to 2009. Prior to this, he attended Al-Ittihad Secondary School for one year from 2003 to 2004. His educational background has equipped him with the knowledge and skills necessary for his roles in service delivery and technical support.