Akram Basher
About Akram Basher
Akram Basher serves as the Terminals Operations Control Center Duty Manager at SITA in Jeddah, Saudi Arabia, where he has worked since 2022. He has a background in IT, holding a Bachelor of Computer Application from Bangalore University, and has extensive experience in airport operations and systems support.
Work at SITA
Akram Basher has been serving as the Terminals Operations Control Center Duty Manager at SITA since 2022. He is based in Jeddah, Makkah, Saudi Arabia. In this role, he participates in operations requests for flight information screens at various remote airports in Saudi Arabia, including ABH, ABT, YNB, TIF, and HAS. He collaborates with the SITA delivery team to optimize the Airport Management System (AMS) for Jeddah Airports into a unified database. Additionally, he monitors the status of Airport SITA servers and escalates issues as necessary.
Education and Expertise
Akram Basher studied at Bangalore University, where he earned a Bachelor of Computer Application from 2002 to 2006. His educational background in Information Technology has equipped him with the skills necessary for his roles in airport operations and systems management. He has extensive experience in supporting various airport systems, including CUTE, BRS, AMS, and FIDS.
Background
Before joining SITA, Akram Basher worked at ICAD-KSA in multiple roles from 2018 to 2023. His positions included Application Support Engineer, ELV Engineer, and Head of Airport Special Systems. He was involved in the New King AbdulAziz Airport (T1) project in Jeddah, where he led airport operation systems and provided application support. He also worked as an ATM Engineer at Alhamrani Universal Co. in 2008 and as an IT Technical Coordinator Team Leader at SAUDIA Airlines from 2012 to 2018.
Technical Responsibilities
In his current role and previous positions, Akram Basher has been responsible for providing monthly preventive maintenance reports for airport systems. He utilizes the ServiceNow gateway to track and manage incidents, requests, and change orders. He also acts as a member of the Windows Active Directory Domain Administrator Support Team, ensuring efficient support and management of IT systems within the airport environment.