Alan Fletcher
About Alan Fletcher
Alan Fletcher serves as the Customer Operations Director at SITA, where he has worked since 2009, overseeing a global outsourcing operation in the airline industry. He has significant experience in managing complex operations, particularly in Airport Services, WAN, LAN, and Voice.
Work at SITA
Alan Fletcher has served as the Customer Operations Director at SITA since 2009. In this role, he manages a global outsourcing operation within the airline industry. His responsibilities include overseeing Airport Services, Wide Area Network (WAN), Local Area Network (LAN), and Voice operations. His tenure at SITA spans over 15 years, during which he has contributed to the company's operational strategies and service delivery in the aviation sector.
Previous Experience at 2e2
Prior to his current role at SITA, Alan Fletcher worked at 2e2 as a Service Delivery Manager from 2006 to 2010. During his four years at 2e2, he was responsible for managing service delivery processes, ensuring that client expectations were met and operational standards were maintained. This experience provided him with a solid foundation in managing complex operations in the technology and service sectors.
Expertise in Global Operations
Alan Fletcher possesses extensive experience in managing complex global operations, particularly within the airline industry. His expertise encompasses various aspects of operational management, including service delivery and customer operations. This background equips him with the skills necessary to navigate the challenges of international service management and to implement effective solutions tailored to the airline sector.