Alfonso Leal
About Alfonso Leal
Alfonso Leal is a Senior Escalation Engineer in Airport Operations at SITA, with extensive experience in IT infrastructure and support. He has held various roles in companies such as Cines Unidos, Teleperformance, and Deloitte, and has a solid educational background in Electrical Engineering and Information Technology.
Work at SITA
Alfonso Leal has been employed at SITA as a Senior Escalation Engineer in Airport Operations since 2016. In this role, he supports and resolves major incidents by interacting with customers and various teams to identify the root cause of outages. He has designed ITIL-compliant server solutions with a multidisciplinary team to ensure optimal service level agreements for airlines, airports, and government clients. Additionally, he deploys services to support workstation, kiosk, and display infrastructure for airports worldwide, operating under a 365/24/7 support model.
Previous Experience
Before joining SITA, Alfonso Leal held various positions in the IT sector. He worked at Cines Unidos as System Platform Chief from 2009 to 2013 and later served as IT Infrastructure Manager from 2013 to 2014. He also worked at Teleperformance as an Apple CPU Advisor for six months in 2014. His experience includes a role as a Server/Cloud Specialist at SITA from 2015 to 2016 and as an Infrastructure Consultant at Grupo Opencrom from 2008 to 2009. Additionally, he was a Network Senior Consultant at Deloitte from 2006 to 2008.
Education and Expertise
Alfonso Leal studied Electrical Engineering at Universidad Metropolitana in Venezuela, where he earned his degree from 1999 to 2005. He furthered his education in Information Technology at Instituto Lourtec, achieving the MCITP - Enterprise Administrator certification from 2010 to 2011. In 2013, he completed a course in Virtualization, obtaining the VMware vSphere: Install, Configure, Manage - V5.1 certification. His educational background supports his extensive expertise in IT infrastructure and operations.