Alfredo Zavala Jurado
About Alfredo Zavala Jurado
Alfredo Zavala Jurado is a Customer Service Manager with extensive experience in leadership, project management, and technical training. He has held various managerial positions in multinational companies and possesses a strong educational background in engineering and business.
Current Role at SITA
Alfredo Zavala Jurado serves as the Customer Service Manager at SITA, a position he has held since 2017. In this role, he is responsible for overseeing customer service operations and ensuring high-quality service delivery. He coordinates activities of geographically distributed teams across multiple countries, managing a workforce of up to 70 individuals. His leadership in this capacity contributes to SITA's commitment to providing effective solutions in the aviation and travel industry.
Previous Experience in Leadership Roles
Prior to his current position, Alfredo held several significant roles in various companies. He worked at Belltech as Gerente de Servicios from 2007 to 2008, followed by a six-year tenure at Avaya as Senior Manager for Avaya Private Cloud Services from 2008 to 2014. He also served as Senior Manager for Incident Management and Service Transition at Hewlett Packard Enterprise from 2014 to 2016. His diverse experience in leadership roles has equipped him with a comprehensive understanding of customer service and technical support.
Education and Certifications
Alfredo Zavala Jurado holds a degree in Engineering from Universidad Técnica Federico Santa María, where he studied from 1992 to 1998. He furthered his education by obtaining a Master’s Degree from Universidad de 'San Andrés' between 2014 and 2016. Additionally, he completed an Executive MBA at IAE Business School in 2005. Alfredo also holds an ITIL V3 certification, which highlights his expertise in IT service management.
Technical and Management Skills
Alfredo possesses extensive experience in various areas including leadership, presales, consulting, project management, support, and technical training. His unique combination of management skills, technical knowledge, and commercial orientation has been developed through his work in multinational companies. This diverse skill set enables him to effectively manage teams and deliver high-quality service in his current role.
Language Proficiency
Alfredo is fluent in English and has intermediate proficiency in Portuguese. His language skills facilitate effective communication in diverse environments, enhancing his ability to manage international teams and engage with clients across different regions.