Almerce Rivera
About Almerce Rivera
Almerce Rivera is an IT System Administrator and Team Coordinator at SITA in Montreal, Canada, with over 20 years of experience in IT support and project management. He has led significant projects, including antivirus upgrades and SPAM filtering implementations, while also holding certifications in Business Analysis.
Work at SITA
Almerce Rivera has been employed at SITA since 2004. Initially, Rivera worked as an Internal IT Support and Customer Service Specialist for seven years in the Montreal, Canada Area. In 2011, Rivera transitioned to the role of IT System Administrator and Team Coordinator, a position held for over 13 years. During this time, Rivera has led significant projects, including an upgrade of the antivirus solution across more than 200 sites, which involved requirement gathering, process creation, and risk mitigation.
Education and Expertise
Almerce Rivera studied at Vanier College from 1993 to 1998, earning a degree in Computer Technology/Computer Systems Technology. Furthering education, Rivera attended McGill University School of Continuing Studies from 2018 to 2020, where a Professional Development Certification in Business Analysis was achieved. This educational background supports Rivera's expertise in IT systems and business analysis.
Background
Rivera's career in IT began at SITA, where foundational skills were developed in customer service and technical support. The transition to a more specialized role as IT System Administrator and Team Coordinator reflects a commitment to professional growth and development in the field of information technology. Rivera's work has focused on enhancing IT environments and ensuring operational efficiency.
Achievements
Throughout the tenure at SITA, Almerce Rivera has implemented various initiatives aimed at improving IT operations. Notable achievements include the implementation of SPAM filtering techniques to maintain a spam-free environment and ensuring that the Corporate and AirportConnect environments were equipped with the latest virus definitions. Additionally, Rivera generated a Capacity Management report for the annual ISO 27K audit, demonstrating a focus on compliance and operational excellence.
Team Coordination and Workshops
As a Team Coordinator, Almerce Rivera has facilitated workshops aimed at improving team efficiency in daily workloads. This role involves coordinating team efforts and enhancing collaboration among team members, contributing to a more productive work environment.