Amer Malkawi
About Amer Malkawi
Amer Malkawi is a Senior Support Engineer at Sita in Cointrin, Geneva, Switzerland, where he has worked since 2018. He holds a Bachelor of Engineering in Telecommunications and has a background in customer service and technical support.
Work at SITA
Amer Malkawi has been employed at SITA since 2016. He initially served as a Service Desk Engineer for two years before advancing to the role of Senior Support Engineer in 2018. In his current position, he continues to work in Cointrin, Geneva, Switzerland. His responsibilities include providing technical support and ensuring customer satisfaction, reflecting his commitment to client relations and service improvement.
Education and Expertise
Amer Malkawi holds a Bachelor of Engineering degree in Telecommunications Engineering from Al Balqaa Applied University. He completed his studies from 2007 to 2012. His educational background provides a solid foundation for his technical roles, particularly in telecommunications and customer service.
Background
Before joining SITA, Amer Malkawi worked at Zain Jordan as the Customer Service Team Head from 2014 to 2016. This role involved overseeing customer service operations in Amman, Jordan. His experience in managing customer relations has contributed to his strong focus on client satisfaction in his current position.
Technical and Social Media Expertise
In addition to his technical support roles, Amer Malkawi possesses expertise in managing corporate social media platforms. This skill complements his engineering background and enhances his ability to engage with clients and improve service delivery.