Anas Abu Hatab Hdi Lpic
About Anas Abu Hatab Hdi Lpic
Anas Abu Hatab Hdi Lpic is a Senior Service Desk Engineer at Sita, where he has worked since 2011 in Geneva, Switzerland. He specializes in proactive support for data centers and has experience in telecommunications and system migrations.
Work at SITA
Anas Abu Hatab Hdi Lpic has been employed at SITA as a Senior Service Desk Engineer since 2011. Over the course of 13 years, he has contributed to various projects and initiatives from the company's location in Cointrin, Geneva, Switzerland. His role involves utilizing monitoring tools such as NAGIOS, NGOSS, Sitescope, and Groundworks to provide proactive support within SITA's Data Centers. He is also responsible for supporting SITA's border security solutions across multiple countries, including Qatar, Canada, and Saudi Arabia.
Education and Expertise
Anas holds a Bachelor of Science degree in Engineering from The Hashemite University, where he studied from 2005 to 2009. His educational background provides a foundation for his technical expertise in the IT and telecommunications fields. He has demonstrated proficiency in various software and systems, including Lotus Notes 8.5, VTM & Preserv32, TIPS2, ISIS, SAP, VPN, and Windows Server 2008.
Background
Prior to joining SITA, Anas worked as a Telecommunications Engineer at Utilnet for a period of 10 months in 2010 to 2011. This experience contributed to his technical skills and understanding of telecommunications systems, which he later applied in his role at SITA.
Achievements
In his current position, Anas has been involved in significant projects such as the Singapore Airlines Refreshment Project, where he provided Level 2 support and escalated issues to IBM's 3rd level support. He also played a key role in the migration of systems from Windows XP to Windows 7 for Singapore Airlines, which included setting up new user accounts and Lotus Notes 8.5 accounts. Anas adheres to ITIL principles for incident and change management, ensuring efficient service delivery.