Angelica Mauhay
About Angelica Mauhay
Angelica Mauhay is a Technical Customer Success Specialist at SITA, with a diverse background in network engineering and support across various companies in Australia and the Philippines. She holds a Bachelor of Science in Electronics and Communications Engineering from Mapua Institute of Technology.
Work at SITA
Angelica Mauhay currently serves as a Technical Customer Success Specialist at SITA, a role she has held since 2023. In this position, she focuses on ensuring customer satisfaction and success through technical support and solutions. SITA is known for its expertise in air transport communications and IT solutions, and Mauhay contributes to its mission by leveraging her extensive background in network operations and engineering.
Previous Experience in Networking
Before her current role at SITA, Angelica Mauhay accumulated significant experience in the networking field. She worked at Superloop as a Network Engineer for five months in 2022-2023. Prior to that, she held various positions including Network Support at Soul, Network Analyst at CSC, and Network Engineer at TPG Telecom. Her roles involved responsibilities such as network operations, support, and engineering, contributing to her comprehensive understanding of network systems.
Experience at Cisco and Citi
Angelica Mauhay worked at Cisco as a Service Provider Systems Engineer from 2021 to 2022 in Manila, Philippines. In this capacity, she was involved in providing technical solutions and support to service providers. Additionally, she served as an AVP - Network Services Delivery Engineer at Citi from 2018 to 2019, where she focused on network services delivery for Citibank. These roles enhanced her technical expertise and customer service skills in high-pressure environments.
Educational Background in Engineering
Angelica Mauhay studied Electronics and Communications Engineering at Mapua Institute of Technology, where she earned a Bachelor of Science (BS) degree. This educational foundation provided her with essential knowledge and skills in electronics and communications, which she has applied throughout her career in various technical roles.
Career Timeline Overview
Angelica Mauhay's career spans over a decade, with significant roles in network engineering and support. She began her professional journey at Soul in 2007, followed by positions at CSC, TPG Telecom, Citi, and Cisco. Her career reflects a steady progression in technical roles, culminating in her current position at SITA. This timeline illustrates her dedication to the field of network operations and customer success.