Anita Sharma
About Anita Sharma
Anita Sharma is a Lead Data Analyst at SITA with nearly three decades of experience in the air travel sector. She specializes in the Universal Air Travel Plan (UATP) and has played a key role in training new team members and improving customer relations.
Work at SITA
Anita Sharma has been employed at SITA since 1995, accumulating 29 years of experience in various roles. She currently serves as a Lead Data Analyst, a position she has held since 2011. Prior to this, she worked as a Product Executive/Lead Analyst focusing on the Universal Air Travel Plan (UATP) and Automated Rules. Her earlier roles include Senior Product Support Analyst and Lead Analyst for Data Migration. Throughout her tenure, she has played a significant role in customer implementation and system transitions.
Education and Expertise
Anita Sharma earned a Bachelor of Arts in Sociology from the University of East Anglia, where she studied from 1985 to 1988. Her educational background has contributed to her expertise in the UATP system and processes. She has become a subject matter expert, providing training to new team members on UATP implementations, which highlights her deep understanding of the subject matter.
Background
Anita Sharma's career at SITA began in 1995 as a Senior Product Support Analyst. Over the years, she transitioned through various roles, including Lead Analyst for Data Migration and Product Executive for Automated Rules. Her experience spans multiple aspects of product management and customer support, particularly in relation to the UATP system. She has worked primarily in London, United Kingdom.
Achievements
Anita Sharma has received recognition for her contributions to the UATP system, including a SITA award for her role in the system cutover. She has successfully tracked the progress of 70 key customers during the UATP system go-live, ensuring a smooth transition. Additionally, she developed a standard process for onboarding new UATP members and significantly improved customer relations, achieving an average score of 6 out of 6 in implementation surveys.