Antonello Morena
About Antonello Morena
Antonello Morena is a Senior Specialist at SITAONAIR, where he has worked since 2016, following a 12-year tenure as Specialist/Engineer Service & Infrastructure Operations. He holds a Bachelor's degree in Electrical, Electronics and Communications Engineering from Concordia University and a Project Management Certificate from McGill University.
Work at SITAONAIR
Currently, Antonello Morena serves as a Senior Specialist at SITAONAIR, a position he has held since 2016 in Montreal, Quebec, Canada. Prior to this role, he worked as a Specialist/Engineer in Service & Infrastructure Operations, specifically as an Incident Lead, from 2004 to 2016. During his tenure, he focused on validating customer Cloud and on-site installations, addressing ACARS issues, and resolving aircraft position reporting problems. He disseminated customer service and deployment data to enhance communication between internal staff and customers.
Previous Experience at JCMB Technology Inc
Before joining SITAONAIR, Antonello Morena worked at JCMB Technology Inc as a Quality Control professional from 2003 to 2004 in Delson, Quebec. In this role, he contributed to maintaining quality standards and ensuring the reliability of products and services offered by the company. His experience in quality control laid a foundation for his later roles in customer support and incident management.
Education and Expertise
Antonello Morena holds a Bachelor's degree in Electrical, Electronics, and Communications Engineering from Concordia University, which he completed from 1999 to 2003. He furthered his education by obtaining a Certificate in Project Management from McGill University in 2009, which he pursued for 11 months. This educational background provides him with a strong foundation in both technical and project management skills.
Customer Support and Issue Resolution
In his current role at SITAONAIR, Antonello Morena provides expert-level customer support for the AIRCOM Server and its product suite. He tracks and investigates customer calls using SITA helpdesk tools to ensure comprehensive issue resolution. His responsibilities include conducting in-depth analysis of data and proofing on test systems to resolve complex customer issues effectively.