Ashraf Salousa
About Ashraf Salousa
Ashraf Salousa is a Senior Customer Success Specialist at SITA, with a strong background in LAN switching technologies and extensive experience in service provider technologies. He holds multiple Cisco certifications and has worked in various roles within the IT sector, contributing to his expertise in network infrastructures.
Current Role at SITA
Ashraf Salousa currently serves as a Senior Customer Success Specialist at SITA, a position he has held since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring the successful implementation of SITA's solutions. His expertise in customer relations and technical support contributes to the overall success of the organization in the Brussels Region, Belgium.
Previous Experience at SITA
Prior to his current role, Ashraf Salousa worked at SITA as a Senior Client Services Manager from 2014 to 2020. During his six years in this position, he was responsible for managing client relationships and delivering high-quality service in the Brussels Area, Belgium. His experience at SITA has equipped him with a deep understanding of client needs and the operational aspects of the company.
Professional Background in Telecommunications
Ashraf Salousa has a strong background in telecommunications, having worked at Orange Business Services in various capacities. He served as a Customer Technical Support-Level 2 team leader from 2004 to 2007 and later as a VPN Implementation owner from 2007 to 2014. His roles involved overseeing technical support and managing VPN implementations, which provided him with valuable experience in customer service and technical operations.
Education and Technical Expertise
Ashraf Salousa studied Electronics & Communications Engineering at the Faculty of Engineering, Cairo University, where he earned a Bachelor of Science (B.Sc.) from 1997 to 2002. His academic background laid the foundation for his technical expertise, which includes a strong command of LAN switching technologies and service provider technologies such as MPLS and IPSEC.
Certifications and Skills
Ashraf Salousa holds multiple Cisco certifications, including CCNP, CCIP, CCDP, CCNA, CCNA Voice, and CCDA. These certifications demonstrate his extensive knowledge of Cisco technologies. Additionally, he possesses hands-on experience with Nortel DPN/Passports and expertise in IP QoS/CoS technologies, which are essential for optimizing network performance.