Aurelian Ciocan
About Aurelian Ciocan
Aurelian Ciocan serves as the Chief Operations Officer at SITA, where he focuses on enhancing customer service and IT operations. He has a diverse background in operational excellence and service management across various industries, including Fintech and Air Transport.
Current Role at SITA
Aurelian Ciocan serves as the Chief Operations Officer at SITA, a position he has held since 2019. Based in Geneva, Switzerland, he focuses on transforming customer service and IT operations to adopt a customer-centric mindset, particularly within the SITA FOR AIRCRAFT division. His role involves overseeing operational excellence and ensuring that the company meets the needs of its clients in the air transport industry.
Previous Experience in IT Operations
Aurelian Ciocan has held various significant positions in IT operations prior to his current role. He worked at BlackBerry as Director of IT Infrastructure and Operations from 2013 to 2014 and previously served as Senior Manager in the same department from 2010 to 2013. His experience also includes roles at Finastra as Vice President of Enterprise Service Management from 2016 to 2019 and at D+H as Senior Director of Service Management from 2015 to 2016. His career began at Kitco Metals Inc., where he held positions as Team Lead and Director of IT Operations.
Board Membership at Mountain Lake PBS
From 2007 to 2014, Aurelian Ciocan was a member of the Board of Directors at Mountain Lake PBS. During his seven-year tenure, he contributed to the governance and strategic direction of the organization, which focuses on providing educational and cultural programming to its audience.
Educational Background
Aurelian Ciocan holds a Bachelor's Degree in Engineering from the University POLITEHNICA of Bucharest. He further enhanced his leadership skills by completing the Leadership Development Program at IMD, which he attended from 2020 to 2022. This educational background supports his extensive experience in operational excellence and service management.
Expertise in Operational Excellence
Aurelian Ciocan possesses extensive expertise in operational excellence and service management across various industries, including Fintech, e-Commerce, Manufacturing, Cybersecurity, Air Transport, and Retail. He is recognized for delivering highly scalable, high-performance, and low-latency products and applications, addressing complex business challenges with innovative technological solutions.