Bernt Edelmann
About Bernt Edelmann
Bernt Edelmann serves as the Global Director of Service Operations and Network CoE at SITA, bringing extensive experience in customer service management and service design. His career spans over two decades in various managerial roles within the information technology and services industry.
Work at SITA
Bernt Edelmann has served as the Global Director of Service Operations and Network CoE at SITA since 2005. In this role, he oversees service operations and network initiatives, contributing to the company's strategic objectives in the aviation and travel industry. His tenure at SITA spans 19 years, during which he has played a key role in enhancing service delivery and operational efficiency.
Customer Service Management Experience
Edelmann possesses a robust background in Customer Service Management, having held significant positions in various organizations. He worked as a Senior Manager in Customer Services at MCI from 1999 to 2004 and at UUNET in a similar capacity during the same period. His experience in these roles has equipped him with extensive knowledge in service design and continual service improvement.
Professional Background
Before joining SITA, Bernt Edelmann worked at Global One as the CS&Ops Manager from 1995 to 1999. His career in customer service operations spans multiple organizations, reflecting his commitment to enhancing customer experiences and operational processes within the information technology and services industry.
Education and Expertise
Edelmann studied Electro-technology at a Technical School from 1983 to 1987. He furthered his education in Business Administration at the Graduate School of Business Administration Zurich and Lorange Institute of Business Zurich, achieving an Executive BSc in Business Administration from 2007 to 2010. Additionally, he obtained a Swiss Federal Diploma in Marketing from SAWI Marketing & Communication between 1996 and 1998.
Skills in Business Process and Transformation
Bernt Edelmann possesses strong skills in Business Process and Transformation. His expertise in these areas has been instrumental in driving business development initiatives within the information technology and services sector. His focus on continual service improvement has contributed to enhanced operational frameworks and customer satisfaction.