Bilal Yaktin
About Bilal Yaktin
Bilal Yaktin is a Major Incident Manager at SITA, where he has worked since 2019. He has a background in electrical engineering and has held various technical roles at companies such as Vodafone Germany, Siemens, and GlaxoSmithKline.
Current Role at SITA
Bilal Yaktin currently serves as a Major Incident Manager at SITA, a position he has held since 2019. In this role, he is responsible for managing major incidents that affect service delivery, ensuring swift resolution and minimizing impact on operations. His expertise in incident management contributes to the overall efficiency and reliability of SITA's services in Montreal, Quebec, Canada.
Previous Experience at SITA
Prior to his current role, Bilal Yaktin worked at SITA as Lead Service Improvement for Cloud Infrastructure Services from 2016 to 2019. In this capacity, he focused on enhancing service delivery and operational processes. He also held the position of Engineer S&IO at SITA from 2013 to 2016, where he contributed to various engineering projects in Montreal.
Experience at Vodafone Germany
Bilal Yaktin worked as a Technical Lead at Vodafone Germany from 2004 to 2007. During his tenure in the Karlsruhe Area, he played a significant role in leading technical projects and ensuring the successful implementation of telecommunications solutions.
Educational Background
Bilal Yaktin studied at Karlsruhe University of Technology and Applied Sciences, where he earned a degree in Electrical Engineering with a focus on Information Technology. This educational background provided him with a solid foundation in engineering principles and technical skills applicable to his career.
Early Career at Siemens and GlaxoSmithKline
Bilal Yaktin began his career as a Software Quality Assurance Analyst at Siemens, where he worked from 2000 to 2004 in the Karlsruhe Area. He later joined GlaxoSmithKline as B. Team Lead for the IT Service Desk, serving from 2009 to 2013. These roles helped him develop expertise in quality assurance and IT service management.