Boris Fernandez
About Boris Fernandez
Boris Fernandez is the Lead Analyst for Service Improvement at Sita Global Services, a position he has held since 2016 in Geneva, Switzerland. He has extensive experience in various roles within the technology and support sectors, including previous positions at Asci and Internet Fr.
Work at SITA
Boris Fernandez has been employed at SITA Global Services since 2016, where he holds the position of Lead Analyst in Service Improvement. His role involves analyzing and enhancing service delivery processes to optimize performance. Based in Cointrin, Geneva, Switzerland, he has contributed to various initiatives aimed at improving operational efficiency within the organization.
Previous Experience at Asci
Prior to his current role at SITA, Boris Fernandez worked at Asci for a total of ten years. He served as a Fulfilment Coordinator from 2005 to 2007 and later as an Application Support Team Leader from 2008 to 2016. During his time at Asci, he developed skills in service management and team leadership, contributing to the company's operational success.
Early Career Background
Boris Fernandez began his career in the technology sector as a Network Technician at Internet Fr in France, where he worked for seven months in 1999. Following this role, he joined Namebay as an Online Support Manager from 2000 to 2005 in Monaco. He also worked as a Software Supporter at Asci for four months in 2007, further building his expertise in technical support and customer service.