Brian Raleigh
About Brian Raleigh
Brian Raleigh serves as a Technical Customer Success Manager at SITA, a position he has held since 2020 in Dayton, Ohio. He has a background in Electrical and Electronics Engineering and has accumulated extensive experience in various roles at SITA since 1997.
Work at SITA
Brian Raleigh has been employed at SITA since 2004, holding various positions over the years. He currently serves as a Technical Customer Success Manager in Dayton, Ohio, a role he has held since 2020. Prior to this, he worked as a Help Desk Manager from 2013 to 2020, and as a Field Service Manager from 2004 to 2006. Additionally, he was a Software Support Integration specialist from 2006 to 2013 and served as a Service Technician from 1997 to 2004. His extensive experience at SITA spans nearly two decades.
Education and Expertise
Brian Raleigh earned an Associate's degree in Electrical and Electronics Engineering from RETS TECH, where he studied from 1993 to 1995. This educational background has equipped him with the technical knowledge necessary for his roles at SITA, particularly in customer success and support. His expertise encompasses various aspects of technical support and customer service within the technology sector.
Background
Before his career at SITA, Brian Raleigh served in the United States Marine Corps as a Corporal from 1989 to 1993. His military service included time at MCAS Futenma in Okinawa and MCBH Kaneohe Bay in Hawaii. This experience likely contributed to his skills in leadership and teamwork, which are essential in his current role.
Career Progression
Brian Raleigh's career at SITA reflects a steady progression through various technical and managerial roles. Starting as a Service Technician, he advanced to positions of increasing responsibility, including Software Support Integration and Help Desk Manager. His current role as Technical Customer Success Manager highlights his ability to manage customer relationships and technical support effectively.