Caterina De Nino
About Caterina De Nino
Caterina De Nino serves as the Senior Customer Success Manager for the Americas Region at SITA, a position she has held since 2019. With over 15 years of experience in service management and a background in various roles at SITA, she has developed expertise in change management and fault management.
Work at SITA
Caterina De Nino has been a key member of SITA since 1990, holding various positions that reflect her extensive experience in customer success and service management. Currently, she serves as the Senior Customer Success Manager for the Americas Region, a role she has held since 2019. Prior to this, she worked as a Client Service Manager in the Americas Region for 15 years, and as a Service Manager for Canada for 8 years. Her earlier roles at SITA included Billing Support Specialist and Sales Support Representative, showcasing her progression within the company.
Education and Expertise
Caterina De Nino holds a Bachelor of Commerce degree with a major in Marketing from Concordia University. She also completed a DEC in Management from Dawson College. In addition to her formal education, she has obtained an ITIL Foundation Certification and completed two levels of Service Management Certification at SITA. Her expertise includes Change Management and Fault Management, contributing to her effectiveness in her current role.
Background
Caterina De Nino has a long-standing career at SITA, spanning over three decades. She began her tenure in 1990 as a Purchasing Agent in Facilities and has since transitioned through various roles, gaining a wealth of experience in customer service and management. Her career at SITA reflects a commitment to professional growth and service excellence within the organization.
Achievements
Throughout her career at SITA, Caterina De Nino has accumulated over 15 years of experience in Service Management. Her roles have involved significant responsibilities in customer success and service delivery, indicating her contributions to the company's operational effectiveness. Her certifications and educational background further support her capabilities in managing customer relationships and service processes.