Charles Alexander
About Charles Alexander
Charles Alexander serves as the IT Airport Service Operations Manager at SITA, where he has worked since 2015. He specializes in IT Services Management, overseeing IT infrastructure at Los Angeles International Airport and leading a team that provides continuous IT support.
Work at SITA
Charles Alexander has been employed at SITA since 2015, serving as the IT Airport Service Operations Manager. In this role, he has been responsible for overseeing IT service operations at Los Angeles International Airport (LAX). He leads a team of 10 professionals who provide 24x7 IT support for backend systems and customer-end applications. His work includes managing airport management systems and bag management systems, ensuring operational efficiency and reliability.
IT Services Management Expertise
Charles developed and delivered IT Services Management (ITSM) solutions based on ITIL best practices. His expertise includes executing projects that upgrade server infrastructure, notably transitioning from Windows 2008 R2 servers to Windows Server 2012 R2. He has standardized troubleshooting processes by creating detailed documentation of server and network configurations, enhancing the overall efficiency of IT operations.
Vendor Management and Operational Oversight
In his role, Charles manages vendor relationships and provides operational oversight and direction. He performs root cause analysis of server system reliability issues, ensuring that existing IT systems are thoroughly documented. His approach to vendor management and operational oversight contributes to the stability and performance of IT services at the airport.
Infrastructure Management at LAX
Charles oversees the IT infrastructure for multiple terminals at Los Angeles International Airport (LAX). He has implemented infrastructure systems monitoring and alerting using Longitude monitoring software, which has led to a reduction in unplanned downtime. His proactive management of IT systems supports the airport's operational needs and enhances service delivery.