Charles Jacobs
About Charles Jacobs
Charles Jacobs is an IT Specialist in Network Infrastructure Services with over 23 years of experience at SITA. He manages various aspects of IT service delivery, including LAN management, IT security, and project management for data center infrastructure.
Work at SITA
Charles Jacobs has been employed at SITA as an IT Specialist in Network Infrastructure Services since 2001. With over 23 years of experience in this role, he is responsible for managing service level agreements and addressing client concerns related to IT service delivery and support. His work encompasses LAN and desktop management, ICT policies and procedures, IT security, and disaster recovery. Jacobs also oversees project management for data center infrastructure projects, ensuring efficient operations and service delivery.
Education and Expertise
Charles Jacobs has a solid educational background in information technology and management. He studied at the University of Stellenbosch Business School, where he completed the Management Development Programme and Information Technology Project Management. He also holds an MCSE 2003 certification from Torque-IT, where he studied Planning, Designing, Implementing, and Managing a Microsoft Server 2003 Network Infrastructure. Additionally, he has training in VMware vSphere and SUSE Linux Enterprise Server, which enhances his expertise in virtualization and server administration.
Background
Charles Jacobs completed his high school education at Newlands East High School in Durban in 1990. Following this, he pursued various IT certifications and training programs at Torque-IT in Cape Town and Sandton. His extensive experience includes working with public sector clients such as the South African Police Service (SAPS), Home Affairs, Environmental Affairs and Tourism, and the Department of Fisheries, which has contributed to his knowledge of IT service delivery in the public sector.
Achievements
Throughout his career, Charles Jacobs has developed infrastructure architecture solutions and engaged in IT strategy and capacity planning. He manages data center operations, including SAN administration and server administration, while also focusing on virtualization. His role involves vendor management and budget and financial management for IT services, demonstrating his ability to oversee complex IT environments and ensure effective service delivery.