Charles K (Chip) Grosse
About Charles K (Chip) Grosse
Charles K (Chip) Grosse is an Airport Service Manager at SITA, where he has worked since 2016, primarily at Phoenix Sky Harbor International Airport. He has extensive experience in various roles at SITA since 1986, including positions in network operations and service management.
Current Role at SITA
Charles K (Chip) Grosse serves as the Airport Service Manager at SITA, a position he has held since 2016 at Phoenix Sky Harbor International Airport. In this role, he coordinates service delivery and change management for various systems, including CUPPS/CUSS, AirportVision, and AirportVoice. He manages client service staff and third-party resources to ensure effective support for customers at the airport.
Previous Experience at SITA
Chip Grosse has extensive experience at SITA, having held multiple positions since 1986. His roles included Senior Systems Operator, Area Manager - Operations, Network Operations Manager in both Montreal and New York, and Sr Manager - Airport Operations Practice. He also served as the Single Point of Contact for American Airlines and worked as a Remote System Manager. His tenure at SITA spans several decades, contributing to his deep understanding of airport operations and service management.
Work History Outside of SITA
Before his current role, Chip Grosse worked at Thomson Reuters as a Team Lead - Systems Engineer from 2012 to 2016. He also held the position of NMC Manager at Optimum Lightpath for a brief period in 2011-2012. His diverse work history outside of SITA complements his extensive experience within the organization.
Service Delivery and Customer Management
In his current position, Chip Grosse develops close working relationships with SITA's Account & Management teams to identify new business opportunities and contract renewals. He proposes new service offerings tailored to airport customer needs and SITA's capabilities. Additionally, he serves as the primary escalation point for fault management and service restoration at Phoenix Sky Harbor International Airport.
Expertise in Airport Operations
Chip Grosse has a strong background in airport operations, having managed various aspects of service delivery and technical support throughout his career. His expertise includes coordinating service delivery for advanced airport systems and managing client service staff. His long-standing experience in the industry positions him as a knowledgeable resource in airport service management.