Charlotte Phuthego
About Charlotte Phuthego
Charlotte Phuthego is a Lan and Desktop Support Technician with over a decade of experience in technical support. She studied at Tshwane University of Technology and currently works at Sita in Geneva, Switzerland, providing support to SAPS employees.
Work at SITA
Charlotte Phuthego has been employed at SITA as a Lan and Desktop Support Technician since 2014. Her role involves providing second line support to SAPS employees, addressing both hardware and software issues. Over her tenure, she has focused on ensuring that systems operate efficiently and effectively, contributing to the overall performance of IT services within the organization.
Education and Expertise
Charlotte Phuthego studied at Tshwane University of Technology from 2006 to 2009, completing a three-year program. Her education has equipped her with the necessary skills to perform her duties in IT support. She has developed expertise in installing and maintaining both local and network printers, which is a critical aspect of her role in technical support.
Background
Prior to her current position at SITA, Charlotte worked as a Desktop Support Technician at the Department of Social Development in South Africa from 2013 to 2014. In this role, she was responsible for monitoring and maintaining systems to ensure optimal performance, which laid the foundation for her subsequent career in IT support.
Achievements
During her time at SITA, Charlotte Phuthego has accumulated ten years of experience in providing technical support. Her responsibilities include monitoring system performance and ensuring that users receive effective support for their IT-related issues. Her contributions have been significant in maintaining the operational integrity of IT services for SAPS employees.