Christopher Jones
About Christopher Jones
Christopher Jones is a professional in Customer Digital Experience and E-Commerce, currently working at SITA since 2018. He has extensive experience in software development and digital project management, having previously held roles such as Software Development Lead and Senior Solutions Architect at SITA.
Current Role in Customer Digital Experience & E-Commerce
Christopher Jones currently holds the position of Customer Digital Experience & E-Commerce at SITA, where he has been employed since 2018. In this role, he engages with development agencies to define resources and costing, as well as plans development work. He is responsible for defining and providing business requirements, user journeys, and user stories for new services and features. Additionally, he manages the product backlog for digital projects, ensuring that priorities align with business objectives.
Previous Experience at SITA
Christopher Jones has extensive experience at SITA, having worked there in various capacities from 2004 to 2017. He served as Software Development Lead for ten years, where he contributed to software development initiatives. Following this, he worked as a Senior Solutions Architect for three years, focusing on solution design and architecture. His tenure at SITA has equipped him with a deep understanding of the company's operations and digital strategies.
Early Career at Webcom
Before joining SITA, Christopher Jones worked as a Webmaster at Webcom for one year, from 1999 to 2000. This early role provided him with foundational experience in web management and development, which has contributed to his subsequent career in digital experience and e-commerce.
Expertise in Digital Projects and UX Design
Christopher Jones possesses expertise in defining business requirements and user experiences for digital projects. He provides consultancy on UX design and development for a new customer portal and B2B e-commerce platform built on Salesforce Community. His focus on user-centered design ensures that digital solutions meet the needs of users while adhering to GDPR and security guidelines.