Chuan Sern Wong
About Chuan Sern Wong
Chuan Sern Wong is a Senior Product Specialist at SITA, specializing in Customer Digital Experience and Service Management. He has extensive experience in product implementation, consulting, and training, with a background in project management and system engineering.
Work at SITA
Chuan Sern Wong has been employed at SITA as a Senior Product Specialist in Customer Digital Experience & Service Management since 2016. In this role, he assists in preparing functional requirements and supports Product Managers throughout the build and launch processes. He also provides consulting services to aid customers in business or technical transformations related to product implementation. Additionally, he contributes to the development of training materials for customers, solution designers, and delivery teams.
Previous Experience
Before joining SITA, Chuan Sern Wong held several positions in the technology sector. He worked at NCS Group as a Project Manager in ICT from 2012 to 2015 and as a Lead Consultant in Presale from 2015 to 2016. Prior to that, he served as a Senior System Engineer at LTA from 2010 to 2012 and as a Program Engineer at Certis Cisco Singapore from 2008 to 2010. His diverse experience includes supporting bid management processes and engaging in pre-sales customer interactions as a Subject Matter Expert.
Education and Expertise
Chuan Sern Wong earned a Bachelor of Internet Communication from Central Queensland University, where he studied Information Technology from 2000 to 2002. His educational background provides a foundation for his expertise in digital customer experience and service management, enabling him to effectively contribute to product development and implementation.
Involvement in Product Projects
In his current role at SITA, Chuan Sern Wong is involved in supporting various product projects, including End of Life, migration, and upgrade activities. His responsibilities encompass assisting in the preparation of functional requirements and ensuring that product implementations meet customer needs.