Darren Nugent
About Darren Nugent
Darren Nugent is a Senior Infrastructure Engineer at SITA, where he has worked since 2019, initially as a Field Technician Engineer. He specializes in automating software installations and device deployment, and has experience in technical support and collaboration with airlines for application certification.
Work at SITA
Darren Nugent has been employed at SITA since 2016. He initially served as a Field Technician Engineer from 2016 to 2019, where he gained experience in technical support and infrastructure. In 2019, he transitioned to the role of Infrastructure Engineer, a position he held for four years. In 2023, he advanced to the position of Senior Infrastructure Engineer, continuing his work remotely from Los Angeles, California. His responsibilities include automating the installation of CUTE and CUSS client software on Windows 10 systems and utilizing WorkSpaceOne UEM and Nexthink for device deployment across multiple airports.
Education and Expertise
Darren Nugent completed his secondary education at Jonathan Grant High, where he focused on Information Technology. He furthered his education at Auxiliary School Services, earning a High School Diploma in 2006. He then attended Technical Career Institutes, where he studied Computer Technology/Computer Systems Technology and obtained an Associate of Science degree in 2008. This educational background has equipped him with the technical skills necessary for his roles in infrastructure engineering and technical support.
Background
Before joining SITA, Darren Nugent worked at JFK International Air Terminal as a Technical Support professional from 2014 to 2016. This role involved providing technical assistance and support within Terminal 4, contributing to his experience in the aviation sector. His career at SITA has allowed him to build on this foundation, focusing on infrastructure and automation in airport technology.
Achievements
Darren Nugent has contributed to the certification of airline applications by collaborating with airlines for testing and validation. He also plays a significant role in maintaining scripts in Azure DevOps Repo, specifically focused on Passenger Processing. His work in these areas reflects his commitment to improving operational efficiency and enhancing the passenger experience in airport environments.