Deepali Jain
About Deepali Jain
Deepali Jain is the Head of Simple Sales at SITA in Gurugram, India, with over 19 years of experience in service management and process improvement. She has held various leadership roles in companies such as Orange Business Services and Huawei Technologies, and possesses strong skills in communication, strategic planning, and team building.
Current Role at SITA
Deepali Jain serves as the Head of Simple Sales at SITA, a position she has held since 2021. In this role, she is responsible for driving sales strategies and enhancing customer engagement. Her leadership contributes to the development of client-focused solutions that improve customer satisfaction. Additionally, she has been involved in the Centre of Excellence for Service Management at SITA since 2017, where she focuses on optimizing service delivery and operational efficiency.
Previous Experience at Orange Business Services
Before joining SITA, Deepali Jain worked at Orange Business Services - France Telecom as a Senior Project Manager from 2005 to 2011. During her six years there, she managed projects related to ISO 20K, ISO 27K, ITIL, Six Sigma, and LEAN methodologies. Her role involved overseeing project implementation and ensuring compliance with industry standards.
Educational Background
Deepali Jain has a strong academic foundation in commerce and technology. She earned a Bachelor of Commerce (Hons) from Delhi University from 1996 to 1999. Following this, she studied E-Commerce at AlMA, where she achieved a Post Graduate Diploma in Information Technology Management - E-Commerce from 1999 to 2001. Additionally, she has obtained various certifications, including ITIL Service Manager in 2007, ISO/IEC 20000 Consultant in 2008, and Six Sigma Black Belt in 2006.
Career Progression and Roles
Deepali Jain has over 19 years of experience in service management and process improvement across various industries. She held positions such as Project Manager at vCustomer from 2001 to 2003 and Manager of Client Operations at EXL Service.com from 2003 to 2005. From 2011 to 2017, she served as Deputy General Manager at Huawei Technologies India, where she focused on client operations and service delivery.
Skills and Expertise
Deepali Jain possesses a diverse skill set that includes leadership, communication, team building, strategic planning, and problem-solving. Her expertise spans across functional, geographic, and cultural boundaries, enabling her to effectively manage teams and projects in a global context. She is recognized for her ability to develop client-focused organizational cultures that enhance customer satisfaction.