Deepti Tewari, Iata
About Deepti Tewari, Iata
Deepti Tewari is a System Analyst at SITA, where she has worked since 2014. She specializes in instructional design, application training, and customer support for the SITA Horizon Weight and Balance project.
Work at SITA
Deepti Tewari has been employed at SITA as a System Analyst since 2014. In her role, she develops instructional design content, including application videos, user acceptance testing (UAT) templates, facilitator PowerPoint presentations, and student workbooks. She also conducts application training focused on weight and balance for airlines and ground handlers. Deepti travels globally to deliver customer training sessions for the SITA Horizon Weight and Balance project. Additionally, she supports operations cut-over and provides post cut-over assistance to ensure smooth transitions for customers.
Education and Expertise
Deepti Tewari studied at IATA in Montreal, Canada, where she achieved the IATA Foundation Certification with distinction from 2008 to 2009. She also holds a Master's Degree in Tourism Management from Indira Gandhi National Open University, completed between 2006 and 2008. Earlier, she earned a Bachelor's Degree in History from Lady Shri Ram College for Women, studying from 1999 to 2002. Her educational background equips her with a strong foundation in both tourism and instructional design.
Background
Deepti Tewari's career includes various roles prior to her current position at SITA. She worked as a team coach at WNS Global Services from 2007 to 2009 and as software migration support at RDM India Pvt Ltd from 2005 to 2007. In 2010, she served as a senior process trainer at IBM for five months. Additionally, she was a project lead at Amadeus India for four months in 2014. This diverse experience has contributed to her expertise in training and support within the aviation industry.
Achievements
Throughout her career, Deepti Tewari has developed a range of instructional materials and conducted product demonstrations for pre-sales activities, conferences, and customer meetings. Her contributions to the SITA Horizon Weight and Balance project highlight her commitment to enhancing customer training and support. Deepti's ability to create effective training content and conduct global training sessions demonstrates her expertise in the field.