Denzil Allen
About Denzil Allen
Denzil Allen is a Situation Problem Manager with extensive experience in incident management across various companies, including HP, FCA, and Ford Motor Company. He holds a Bachelor of Science in Business Administration and has been with SITA since 2019, where he leads postmortem incident reviews and prepares operational reports for executive audiences.
Work at SITA
Denzil Allen has been employed at SITA as a Situation - Problem Manager since 2019. In this role, he is responsible for managing incidents and problems within the organization. He utilizes Service Now to oversee problem tasks that arise from postmortem incident reviews, ensuring that corrective and preventative actions are implemented effectively. Denzil participates in a continuous on-call rotation, providing 24/7 incident and problem management support. His role involves preparing and delivering operational reports and presentations to executive-level audiences, highlighting his ability to communicate complex information clearly.
Education and Expertise
Denzil Allen holds a Bachelor of Science in Business Administration from Lawrence Technological University. He has also studied at Jackson Community College, where he achieved an Associate degree. Additionally, he has pursued further education at New Horizons Computer Learning Center, obtaining relevant certifications. Since 2019, he has been studying at AXELOS, working towards additional certifications that enhance his professional expertise in incident and problem management.
Background
Denzil Allen has a diverse professional background in incident and problem management, with extensive experience across various organizations. He began his career at Electronic Data Systems, where he held multiple roles, including Server Administration Management, Network & Desktop Support Management, and Project Manager, from 1997 to 2005. He later worked at General Motors and Ford Motor Company in various incident management roles, including Global Incident Manager and Global Incident Management Lead. His experience spans over two decades in the IT and automotive sectors.
Achievements
Throughout his career, Denzil Allen has led postmortem incident reviews with a diverse group of stakeholders, including service desk managers and executive management. He has effectively managed incident-specific technology resources, balancing authoritative and collaborative approaches. His ability to prepare and deliver presentations and operational reports to executive audiences demonstrates his communication skills and leadership in incident management. Denzil's commitment to continuous improvement is evident in his proactive engagement in corrective and preventative actions following incident reviews.