Dorothy Aenlle
About Dorothy Aenlle
Dorothy Aenlle is a Senior QA Analyst at SITA, where she has worked since 2010. She has extensive experience in product support and customer service roles within the airline industry, including positions at Thai Airways and various roles at SITA since 1997.
Current Role at SITA
Dorothy Aenlle currently serves as a Senior QA Analyst at SITA, a position she has held since 2010. In this role, she is part of the SQACE - Software Quality Assurance Center of Excellence in Atlanta. Her responsibilities include overseeing quality assurance processes and ensuring the reliability of software products. With over a decade of experience in this position, she has developed a strong understanding of software testing methodologies and quality control practices.
Previous Experience at SITA
Dorothy Aenlle has extensive experience at SITA, where she held multiple roles over the years. She worked as a Lead Customer Support Analyst from 2007 to 2010, focusing on Airfare Insight. Prior to that, she served as a Product Support Analyst from 1997 to 1999 and as a Senior Product Support Analyst from 1999 to 2005. Additionally, she was a Lead Product Support Analyst from 2005 to 2007. Her roles involved coordinating software releases and managing product support for various airfare solutions.
Experience in the Airline Industry
Before joining SITA, Dorothy Aenlle worked at Thai Airways International as a Reservations Agent from 1983 to 1987 in Manila. This role provided her with foundational experience in customer service and operations within the airline industry. She also briefly worked at Delta Staffing as a Product Support Analyst in 1996, further enhancing her expertise in product support and analysis.
Education and Specialization
Dorothy Aenlle studied at the University of the Philippines, where she earned a Bachelor of Science in Tourism with a major in Airline Management from 1978 to 1981. This educational background has equipped her with knowledge and skills relevant to the airline industry, contributing to her professional development and career trajectory.
Leadership and Team Management
In her current and previous roles, Dorothy Aenlle has demonstrated leadership capabilities, particularly in managing an off-shore testing team in India for Fares Services' product testing and validation. She was also part of the first team to implement Agile/Scrum development methods within the Passenger Solution Line business unit at SITA, showcasing her commitment to improving processes and enhancing team performance.