Felix R.
About Felix R.
Felix R. serves as the Head of Operations and Transition Management at SITA, where he leads a team focused on delivering in-flight connectivity services. With extensive experience in the aviation industry, he has held various roles in customer service and operations management across multiple companies.
Current Role at SITA
Felix R. serves as the Head of Operations and Transition Management at SITA, a position he has held since 2023. In this role, he leads a team dedicated to delivering in-flight connectivity services. His focus is on customer-centric operations, ensuring that clients receive optimal support during transitions. Felix's leadership is instrumental in enhancing the quality and reliability of connectivity services in the aviation sector.
Previous Experience in Aviation
Felix R. has extensive experience in the aviation industry. He worked at Air Comet as an In-Flight Entertainment Maintenance Manager from 2008 to 2010 and previously held the role of In-Flight Entertainment Technician from 2007 to 2008. He also spent two years as a Helicopter Airframe and Powerplant Mechanic at Heliworks Inc from 2005 to 2007. His diverse roles have provided him with a robust understanding of aviation operations and customer service.
Tenure at Anuvu
Felix R. was employed at Anuvu for several years, where he held multiple positions. He served as the Special Projects Manager from 2013 to 2018, followed by roles as the Aviation Connectivity Service Manager from 2018 to 2020 and the Aviation Connectivity Customers Manager from 2020 to 2022. His experience at Anuvu contributed to his expertise in aviation connectivity and customer service management.
Education and Qualifications
Felix R. studied at EAE Business School, where he earned a Master's degree in Project Management from 2017 to 2018. This educational background has equipped him with essential skills in project management, which he applies in his current role and throughout his career in aviation.
Expertise in Customer-Centric Operations
Felix R. specializes in guiding customers through transitions to ensure minimal disruption in connectivity services. His significant role in revolutionizing passenger connectivity in the aviation industry highlights his commitment to enhancing customer experiences and operational efficiency.