Fiona Greevy
About Fiona Greevy
Fiona Greevy is the Customer Service Practice Directeur at SITA, where she has worked since 2014. She has extensive experience in customer service roles, including positions at PwC and Orange Business Services.
Current Role at SITA
Fiona Greevy serves as the Customer Service Practice Directeur at SITA. She has held this position since 2014, contributing to the company's customer service strategies and practices for a decade. In this role, she focuses on enhancing customer satisfaction and improving service delivery within the organization.
Previous Experience at SITA
Fiona Greevy has extensive experience at SITA, where she has held multiple positions. She served as Customer Service Director for the South Europe region from 2011 to 2012 and as Customer Service Territory Director for France, Benelux, and the Netherlands from 2012 to 2014. Additionally, she worked as a Senior Customer Service Manager for Airbus and French accounts from 2004 to 2006, and for major accounts such as Amadeus from 2000 to 2004.
Early Career Background
Before her tenure at SITA, Fiona Greevy worked at Orange Business Services as a Data Validation Analyst from 1992 to 1996. She began her career as a Trainee Chartered Accountant at PwC, where she worked for two years from 1989 to 1991. These roles provided her with foundational skills in customer service and data analysis.
Educational Background
Fiona Greevy studied at the University of Leeds, where she earned a Bachelor of Arts degree from 1982 to 1986. She also attended Leeds Beckett University for one year from 1986 to 1987. Her education has equipped her with the knowledge and skills applicable to her roles in customer service and management.