Firas Almoaqet
About Firas Almoaqet
Firas Almoaqet is a Team Coordinator for a Service Desk, with previous experience in customer service and IT instruction. He has a Bachelor's degree in Telecommunications Engineering from the University of Kalamoon and has worked in various roles in Jordan.
Work at SITA
Firas Almoaqet currently holds the position of Team Coordinator Service Desk at SITA. In this role, he is responsible for overseeing service desk operations and ensuring effective communication within the team. His experience in customer service and technical support contributes to the efficiency of the service desk.
Previous Experience at Extensya
Firas Almoaqet worked at Extensya in various capacities. He served as a Senior Customer Service Representative from 2012 to 2014, where he developed skills in customer interaction and problem resolution. In 2014, he transitioned to the role of Real Time Adherence and Attendance Officer for a period of seven months, focusing on monitoring attendance and adherence to schedules.
Role as IT Instructor at Royal Academy of Culinary Arts
Firas Almoaqet was employed as an IT Instructor at the Royal Academy of Culinary Arts - Les Roches from 2013 to 2015. In this position, he provided instruction in information technology, equipping students with essential technical skills relevant to the culinary arts industry.
Education in Telecommunications Engineering
Firas Almoaqet earned a Bachelor's degree in Telecommunications Engineering from the University of Kalamoon. His studies spanned from 2007 to 2012, providing him with a solid foundation in telecommunications principles and engineering practices.