Frederick Mensah Burobey
About Frederick Mensah Burobey
Frederick Mensah Burobey serves as the Service Operations Team Lead and Incident Manager at Heathrow Airport Ltd, bringing over 15 years of experience in network operations and service assurance. His career includes roles at various companies, such as Ladbrokes Coral, TalkTalk PLC, and Huawei, where he successfully managed critical incidents across multiple domains.
Current Role at SITA
Frederick Mensah Burobey serves as the Service Operations Team Lead and Incident Manager at SITA, specifically at Heathrow Airport Ltd (HAL). He has held this position since 2019, accumulating five years of experience in this role. His responsibilities include overseeing service operations and managing incidents to ensure smooth operations at one of the world's busiest airports.
Previous Experience in Incident Management
Prior to his current role, Frederick worked as a Major Incident Manager at Ladbrokes Coral from 2017 to 2018. He also held the position of Major Incident Manager at Huawei for Virgin Media from 2016 to 2017. His experience in incident management extends back to his role as a Service Desk Engineer at Vodafone Group PLC in 2000, showcasing a long-standing commitment to managing critical incidents across various sectors.
Educational Background
Frederick Mensah Burobey has a solid educational foundation in computing and technology. He studied at The College of Haringey, Enfield and North East London (CONEL), where he earned a BTEC National Diploma in Computing from 1991 to 1993. He also obtained a Higher National Diploma in Computer Systems (Software Engineering) from the University of Westminster between 1993 and 1995. Additionally, he completed a BTEC First Diploma in IT Applications at CONEL from 1990 to 1991.
Certifications and Professional Development
Frederick holds multiple certifications in IT service management, including the ITIL® v4 Foundation and the UNLEASH Management Development Program. These certifications reflect his commitment to professional development and his expertise in managing IT services effectively.
Expertise in Network Operations
Frederick has over 15 years of experience in network operations and service assurance. His career includes roles at various organizations, such as TalkTalk PLC Group as a Network Service Assurance Manager and Tiscali UK PLC as a Senior Network Engineer. He has collaborated with leading vendors, including Huawei, Cisco, Openreach, and Gamma, enhancing his expertise in managing network services.