Geetha Iyer
About Geetha Iyer
Geetha Iyer is a Senior Analyst in Customer Application Support (Reservation) at SITA, where she has worked since 2010 in the Mumbai Area, India. She previously served as a Project Manager at WNS Global Services from 2004 to 2005 and holds a BA in Economics from AIR INDIA MODERN SCHOOL.
Work at SITA
Geetha Iyer has been employed at SITA since 2010, serving as a Senior Analyst in Customer Application Support, specifically focusing on Reservation systems. Over her 14 years at SITA, she has contributed to enhancing customer support processes and improving application performance. Her role involves addressing customer inquiries, troubleshooting issues, and ensuring the smooth operation of reservation applications. Based in the Mumbai area, Iyer plays a key role in supporting SITA's commitment to delivering effective solutions in the aviation industry.
Previous Experience at WNS Global Services
Before joining SITA, Geetha Iyer worked at WNS Global Services as a Project Manager from 2004 to 2005. During her one-year tenure, she managed various projects, focusing on improving operational efficiencies and client satisfaction. This experience provided her with valuable insights into project management and customer service, which she later applied in her role at SITA.
Education and Expertise
Geetha Iyer completed her Bachelor of Arts in Economics at AIR INDIA MODERN SCHOOL, studying from 1978 to 1984. Her educational background in economics provides her with a solid foundation for analyzing customer needs and understanding market dynamics. This knowledge is beneficial in her current role, where analytical skills are essential for supporting customer applications and enhancing service delivery.
Professional Background
Geetha Iyer has built a career in customer application support and project management, with a focus on the aviation sector. Her professional journey began with her education in economics, which laid the groundwork for her analytical capabilities. Over the years, she has gained experience in managing customer relationships and improving application performance, contributing to her expertise in the field.