Ger Doyle
About Ger Doyle
Ger Doyle serves as the Head of Customer Experience & Continuous Improvement at SITA, a position he has held since 2024. He has extensive experience in customer experience and project management, with previous roles at CloudBlue, Roche, and HP, among others.
Current Role at SITA
Ger Doyle serves as the Head of Customer Experience & Continuous Improvement at SITA. He has held this position since 2024, working from Barcelona. In this role, he focuses on enhancing customer experience and implementing continuous improvement strategies within the organization.
Previous Experience at CloudBlue
Before joining SITA, Ger Doyle worked at CloudBlue as the Director of Customer Experience from 2022 to 2024. He was responsible for overseeing customer experience initiatives and strategies during his two-year tenure in Barcelona, Catalonia, Spain. Prior to this role, he also served as Director of Support Services at CloudBlue from 2021 to 2022.
Background in Roche
Ger Doyle has significant experience at Roche, where he held multiple roles. He was the Global Head of Sales & Marketing Enablement from 2019 to 2020 and served as the Global Customer Experience Head for Digital & Commercial Transformation from 2018 to 2019. Additionally, he was the Global Head of Customer Operations from 2017 to 2018, all based in Barcelona Area, Spain.
Career Path in Project Management
Ger Doyle began his career in project management with roles at Griffith College Dublin and HP. He worked as a Project Manager at Griffith College Dublin from 2002 to 2003 and at HP from 2003 to 2004. These early experiences contributed to his expertise in managing projects effectively.
Educational Background in Computer Science
Ger Doyle studied at Donahies School of Computing, where he earned a Diploma in Computer Science from 1994 to 1996. This educational foundation provided him with essential skills in technology and computing, which have been beneficial throughout his career.