German Quesada Ulate
About German Quesada Ulate
German Quesada Ulate is a Senior Customer Service Management and Operations professional with over 16 years of experience at Sita in Geneva, Switzerland. He has managed customer relationships and operations across Central and South America since 2008, serving major accounts in the aviation sector.
Work at SITA
German Quesada Ulate has been employed at SITA since 2008, serving as Senior Customer Service Management and Operations. In this role, he is based in Cointrin, Geneva, Switzerland, and has accumulated 16 years of experience in managing customer relationships and operations. His responsibilities include overseeing major accounts in Central America and the northern region of South America, ensuring effective service delivery and operational efficiency.
Education and Expertise
German Quesada Ulate holds a Bachelor of Engineering degree from Tecnológico De Costa Rica, which he achieved in 1996. He also studied at Universidad Earth, further enhancing his academic background. His educational foundation supports his expertise in customer service management and operations within the aviation and transportation sectors.
Background
Since 2008, German Quesada Ulate has been responsible for operations and customer relationships across multiple countries in Central and South America. His extensive experience in the industry has equipped him with the skills necessary to manage complex customer accounts and operational challenges effectively.
Previous Experience
Prior to his current role at SITA, German Quesada Ulate worked as an R&D Engineer at Osram Sylvania for one month in 1996, located in Danvers, Massachusetts, United States. This early experience contributed to his technical knowledge and understanding of engineering principles.
Major Accounts Managed
In his role at SITA, German Quesada Ulate manages customer relationships and operations for several major accounts, including AERIS, OPAIN, TACA, COPA, Maiquetia, Guayaquil Airport, and OBS. His work with these accounts highlights his capability in handling significant operational responsibilities in the aviation sector.