Godwin Coutinho
About Godwin Coutinho
Godwin Coutinho is a Customer Service Manager at British Airways, with a background in systems administration and operations management at SITA. He holds a BSc in Computer Science from the University of Wales, Aberystwyth.
Current Role at British Airways
Godwin Coutinho serves as the Customer Service Manager for British Airways. He has held this position since 2014, contributing to the airline's customer service operations in London, United Kingdom. His role involves overseeing customer interactions and ensuring service quality, aligning with the airline's standards and policies.
Previous Experience at SITA
Godwin Coutinho has extensive experience at SITA, where he worked in various capacities. He began as a Systems Administrator from 2006 to 2008 at London Gatwick Airport. Following this role, he served as the Site Operations Manager from 2008 to 2014 at London Heathrow Airport, managing operational aspects and ensuring system efficiency.
Early Career at JacobsRimell
Before his tenure at SITA, Godwin Coutinho worked as a 1st Level Support Engineer at JacobsRimell from 2004 to 2005. In this role, he provided technical support and assistance, contributing to the company's operational effectiveness during his time there.
Education in Computer Science
Godwin Coutinho studied Computer Science at the University of Wales, Aberystwyth, where he earned a Bachelor of Science (BSc) degree. His educational background has provided him with a solid foundation in technical skills relevant to his career in customer service and systems management.