Goitom Beraki
About Goitom Beraki
Goitom Beraki is a Customer Support Specialist with over 23 years of experience at SITA, where he has contributed to global customer support initiatives. He holds a Dipl.-Ing. in Chemical Engineering and possesses ITIL certification.
Work at SITA
Goitom Beraki has been employed at SITA as a Customer Support Specialist since 2001. With over two decades of experience in this role, he has contributed to various aspects of customer support within the organization. His responsibilities include providing assistance to clients and ensuring efficient service delivery. Beraki has been involved in the CUTE Service Desk at FRA/Eschborn since March 2004, enhancing the support framework for customers.
Education and Expertise
Goitom Beraki studied Chemical Engineering at Technische Universität Darmstadt, where he earned his Dipl.-Ing. degree from 1989 to 1996. Prior to this, he completed his Abitur at Adolf-Reichwein-Schule Marburg from 1986 to 1989. His educational background provides a solid foundation for his technical expertise in customer support. Additionally, he holds an ITIL certification, which is recognized in the field of IT service management.
Background
Before joining SITA, Goitom Beraki worked at Done Project AG in Geneva, Switzerland, as a Network and Customer Support specialist for eight months in 1999 to 2000. He also contributed to the CAMPUS-Project from 2001 to 2004, focusing on Global Customer Support. This diverse experience has equipped him with a comprehensive understanding of customer service dynamics in various environments.
Achievements
Goitom Beraki has been recognized for his long-standing commitment to customer support at SITA, where he has worked for 23 years. His role in the CUTE Service Desk since 2004 highlights his ongoing contributions to improving customer service operations. His involvement in significant projects, such as the CAMPUS-Project, demonstrates his dedication to enhancing global customer support initiatives.