Gordon Hillis
About Gordon Hillis
Gordon Hillis is a Senior Associate Customer Success Specialist at SITA, where he has worked since 2019. He previously held various roles at telent Technology Services Ltd, including Incident Manager and Customer Service Manager, accumulating over eight years of experience in customer service and support.
Work at SITA
Gordon Hillis has been employed at SITA since 2019, currently holding the position of Senior Associate Customer Success Specialist. In this role, he focuses on enhancing customer satisfaction and ensuring successful service delivery. Prior to this position, he worked as a Client Services Representative at SITA for five months in 2019. His experience at SITA reflects his commitment to customer success and service excellence.
Previous Experience at telent Technology Services Ltd
Before joining SITA, Gordon Hillis worked at telent Technology Services Ltd in various roles over several years. He served as an Incident Manager from 2015 to 2018, where he managed incidents to minimize service disruption. His earlier roles included Service Desk Analyst from 2010 to 2012, Assistant Service Desk Manager from 2012 to 2013, Jeopardy Manager from 2013 to 2015, and Customer Service Manager from 2018 to 2019. This extensive experience at telent Technology Services Ltd provided him with a solid foundation in customer service and incident management.
Career Timeline
Gordon Hillis has a diverse career timeline that showcases his progression in customer service and incident management. He began his tenure at telent Technology Services Ltd as a Service Desk Analyst from 2010 to 2012. He then advanced to Assistant Service Desk Manager for eight months in 2012-2013, followed by roles as Jeopardy Manager and Incident Manager until 2018. After a brief period as Customer Service Manager, he transitioned to SITA in 2019, where he continues to contribute to customer success.
Skills and Expertise
Gordon Hillis possesses a range of skills and expertise developed through his extensive experience in customer service and incident management. His roles have equipped him with strong problem-solving abilities, effective communication skills, and a deep understanding of customer needs. His background in managing incidents and customer service operations has prepared him to handle complex customer interactions and ensure service quality.