Gregory Britton
About Gregory Britton
Gregory Britton is a Senior Customer Service Specialist at SITA, where he has worked since 2017. He has a background in aerospace engineering and extensive experience in customer support and technical roles within the aviation industry.
Work at SITA
Gregory Britton has been employed at SITA as a Senior Customer Service Specialist since 2017. In this role, he is responsible for defining service management practices for new products entering the market. He leads technical support for three innovative products that are utilized by 25 airlines, emphasizing customer satisfaction and continuous improvement. Additionally, he delivers service performance reviews specifically for Tier 1 and Tier 2 customers and facilitates the upsell of new features and product enhancements.
Previous Experience in Aerospace
Prior to his current position, Gregory Britton held various roles in the aerospace sector. He worked at Aeroconseil as an Aircraft Airworthiness Auditor for two months in 2013. He also served as an Aircraft Redelivery Officer at CTS Consulting & Technical Support for eight months in 2014. His experience includes a role as a Project Engineer for aircraft lease return at Airbus Group from 2014 to 2017 in Singapore, and as a Customer Support Engineer at Airbus for six months in 2013.
Educational Background
Gregory Britton studied Aerospace Engineering at Ecole supérieure des Techniques aéronautiques et de Construction automobile, where he earned a Master's degree from 2006 to 2012. He participated in an exchange program at Linköping University in 2010, focusing on Aerospace Engineering for 11 months. Earlier, he completed his Baccalaureat, equivalent to A-Level, in Maths, Physics & Science of engineering at Lycée Les Pannevelles from 2003 to 2006.
Internships and Early Career
Gregory Britton gained practical experience through several internships during his studies. He worked as a Mechanical Design Engineering Intern at Airbus for ten months from 2010 to 2011. He also interned as a Fleet Technical Engineer at HAECO for six months in 2012. These roles provided him with foundational skills in the aerospace industry, contributing to his professional development.
Certification and Coaching
In addition to his aerospace career, Gregory Britton is a certified triathlon coach since 2018. This certification reflects his commitment to personal fitness and coaching, showcasing his ability to guide others in athletic pursuits.