Gregory Shushu
About Gregory Shushu
Gregory Shushu is a Functional Analyst and Ars Remedy Application Administrator with over 15 years of experience at Sita, working in both South Africa and Switzerland. He specializes in developing user requirement specifications, conducting testing, and providing training on the Remedy application.
Work at SITA
Gregory Shushu has been employed at SITA since 2009, serving as a Functional Analyst and Ars Remedy Application Administrator. His role spans 15 years, during which he has worked in both South Africa and Cointrin, Geneva, Switzerland. In his capacity as a Functional Analyst, he develops User Requirement Specifications (URS) to customize the Remedy application according to user needs. Additionally, he conducts functional user acceptance and system testing to ensure the application meets those requirements.
Technical Skills and Responsibilities
Gregory demonstrates technical proficiency in report generation by running Socpen Reports using putty. He acts as a Change Coordinator, facilitating the implementation of changes within the organization. As a member of the Change Advisory Board, he contributes to decision-making regarding proposed changes, ensuring that all modifications align with organizational goals.
Previous Experience at Telkom
Before joining SITA, Gregory worked at Telkom as a Technical Officer from 2007 to 2009. His two-year tenure in Verwoerdburg, Gauteng, South Africa, provided him with foundational experience in technical operations, which he later applied in his roles at SITA.
Education and Expertise
Gregory studied at the Central University of Technology, Free State, from 2001 to 2005, where he completed a four-year program. He later attended Tshwane University of Technology, achieving a Bachelor of Technology degree from 2015 to 2016. His educational background supports his expertise in functional analysis and application administration.
Training and User Support
In addition to his analytical responsibilities, Gregory provides training to users on the Remedy application. His focus on user proficiency ensures that team members are well-equipped to utilize the application effectively, enhancing overall productivity within the organization.